Disclosure Statement

LICENSING INFORMATION

Cohorts Ltd (FSP 7019 701955) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice. Cohort’s adviser authorised by that licence to provide financial advice is:

Moira George (FSP 702571)

NATURE AND SCOPE OF ADVICE

Cohorts Ltd provides advice to our clients about their life insurance , disability covers, mortgage insurance and health insurance. We also provide advice to businesses in relation to Keyman Insurance and Business protection. Our financial advisers provide financial advice in relation to these financial products. We will not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.

We only provide financial advice about products from certain providers:

• For life insurance we work with three companies: Partners Life, Cigna, & AIA
• For health insurance we work with three companies: Partners Life, nib, & AIA

FEES OR EXPENSES

Cohorts Ltd DOES NOT charge fees, expenses or any other amount for any financial advice provided to its clients.

CONFLICTS OF INTEREST AND INCENTIVES

For life insurance and health insurance, Cohorts Ltd and the financial adviser receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Cohorts Ltd and your financial adviser. The amount of the commission is based on the amount of the premium.

To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interest, and the gifts and incentives we receive. Cohorts Ltd monitors these registers and provides additional training where necessary. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser.

COMPLAINTS HANDLING AND DISPUTE RESOLUTION

If you are not satisfied with our financial advice service, you can make a complaint by emailing: moira@cohorts.nz or by calling 021 944 809. You can also write to us at 73 Brougham St, New Plymouth 4310.

When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days or receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Services Complaints Ltd. (FSCL)

FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction.

Contact details for Financial Services Complaints Ltd by emailing: complaints@fscl.org.nz or by free calling: 0800 347 257 or 04 472 3725. You can also write to them at: PO Box 5967 Lambton Quay Wellington 6140

DUTIES INFORMATION

Cohorts Ltd and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
• exercise care, diligence, and skill in providing you with advice
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at www.fma.govt.nz

CONTACT INFORMATION

Our contact details are:

Cohorts Ltd (FSP 7019 701955)

mobile: 021 944 809 email: moira@cohorts.nz address: 73 Brougham St New Plymouth 4312